Shipping policy
Shipping, Delivery Times and Order Procedure
At Origine Calabria, we are committed to ensuring fast, safe and carefully prepared deliveries throughout Italy and to countries within the European Union.
Each order is prepared with care, using suitable packaging to protect the products during transport and preserve their quality until delivery.
Order Preparation and Shipping
Once the order has been received and payment has been confirmed, we prepare the package as quickly as possible.
Orders are generally handed over to the courier on the next working day after payment confirmation, unless otherwise indicated, in the event of temporary unavailability of certain products, periods of high demand or specific preparation requirements.
Shipments are made from Monday to Friday, excluding national holidays, local holidays and courier closure days.
Orders received during the weekend or on public holidays will be processed from the next available working day.
Delivery Times
The estimated average delivery times are as follows:
- Southern Italy and Calabria: approximately 2 working days;
- Central and Northern Italy: approximately 2–3 working days;
- Sardinia, smaller islands and hard-to-reach areas: approximately 3–4 working days;
- Europe / European Union: approximately 5–7 working days.
The delivery times indicated are average estimates and do not constitute an absolute guarantee, as they may vary depending on the destination, order volume, product availability, time of year, holidays, weather conditions, strikes, customs delays where applicable, logistics issues or other events not directly controlled by Origine Calabria.
As soon as the package is handed over to the courier, the customer will receive a communication with the tracking code, useful for tracking the shipment in real time.
If the tracking indicates that the package has been delivered but the customer has not received it, we invite the customer to contact us promptly so that we can carry out the necessary checks with the courier.
Shipping Costs
Shipping costs are calculated automatically during checkout, based on the weight of the order, the destination and the available shipping method.
As an indication:
- Italy: from €6.00, depending on the weight of the order;
- Europe / European Union: from €11.50, depending on the weight of the order and the destination.
The exact shipping amount will always be visible during checkout, before the final confirmation of the purchase.
Cash on Delivery
Origine Calabria does not ship with cash on delivery.
All orders must be paid in advance using the payment methods available on the website, such as credit card, PayPal or other systems indicated at checkout.
Packaging and Product Protection
Products are packed using strong and secure materials, chosen to protect the goods during transport.
We use boxes, internal protections and materials suitable for shipping food products, with particular attention to preserving the integrity of packages, jars, bottles, packaged products and more delicate items.
Each package is prepared with care, taking into account the nature of the products ordered and the need to protect them from impacts, pressure or movement during transport.
Transport Risk and Damaged Package
For orders addressed to consumers, the risk of loss or damage to the goods remains with Origine Calabria until delivery to the customer or to a person designated by the customer.
In the event of a visibly damaged, opened, wet, crushed or tampered package, we invite the customer to accept the delivery with a specific inspection reservation, indicating the reason for the reservation to the courier, for example “damaged package”, “opened package”, “wet package” or “crushed package”.
After delivery, we recommend immediately checking the condition of the package and the products received.
In the event of damaged, missing, altered or non-compliant products, the customer is invited to contact us promptly at the following email address:
To allow us to carry out a proper check, we recommend keeping the outer packaging, internal protections and the products received, and sending clear photographs of the package, packaging and affected items.
Couriers Used
For national shipments, we mainly work with GLS.
For shipments to Europe and other countries within the European Union, we rely on couriers such as DHL and BRT, selected according to the destination, the weight of the order and the type of shipment.
The choice of courier may vary depending on the delivery area, package weight, service availability and logistics needs.
Incorrect Address, Absence of the Recipient and Storage
The customer is responsible for the accuracy of the details entered when placing the order, including first name, last name, address, house number, postcode, city, province, country, phone number and any information useful for delivery.
If the address provided is incorrect, incomplete or not up to date, or if the recipient is absent after the delivery attempts provided by the courier, any storage, redelivery, address change or return shipping costs may be applied.
Origine Calabria will nevertheless do everything possible to assist the customer and support the correct delivery of the order.
In the case of food products, we recommend that the customer collect the package as soon as possible and avoid prolonged storage, in order to best preserve the quality of the products.
Food Products, Storage and Package Collection
Origine Calabria sells food products that are carefully packaged and selected. For this reason, after delivery it is important to promptly check the package and store the products according to the instructions shown on their respective labels.
The customer is invited not to leave the package in storage for prolonged periods and to collect it as soon as possible, especially in the case of artisanal products, sweets, seasonal products or foods sensitive to storage conditions.
Incorrect storage after delivery may compromise the quality of the product and could affect the possibility of evaluating any subsequent requests relating to returns, replacements or refunds.
Shipping of Artisanal Panettoni
To guarantee maximum freshness, our artisanal panettoni may be prepared to order or shipped according to the availability of the workshop.
After purchase, panettoni are generally shipped within 2–3 working days, unless otherwise communicated, in the case of specific production requirements, periods of high demand or temporary unavailability.
Each panettone is carefully packed using protective packaging designed to preserve its shape, fragrance and quality during transport.
Orders with Unavailable Products or Limited Availability
In the event of temporary unavailability of one or more ordered products, Origine Calabria will contact the customer to propose a suitable solution, such as waiting for restocking, replacement with an equivalent product, partial shipment of the order where possible, or refund of the unavailable product.
We do our best to keep the availability shown on the website up to date, but in some cases variations may occur due to the artisanal or limited nature of certain products.
Our Priority
Our goal is to bring the authentic flavors of Calabria to your table in the safest, fastest and most careful way possible.
Each package is prepared with artisanal care, because for us, shipping quality means sharing our land with the world.