Terms of service
Terms and Conditions of Sale
Last updated: 31 May 2026
These Terms and Conditions regulate the sale of products available on the Origine Calabria website and govern the relationship between the seller and the customer who makes a purchase through the online store.
Before completing an order, the customer is invited to carefully read these Terms and Conditions. By making a purchase on the website, the customer declares that they have read, understood and accepted the conditions set out herein.
Seller
The seller of the products available on this website is Origine Calabria, the commercial name of a duly registered individual business.
The full business details are indicated on the Legal Notice page and on the Contact page of the website.
Subject of the Contract
These Terms and Conditions regulate the online sale of products offered by Origine Calabria, including typical Calabrian food products, extra virgin olive oil, preserves, regional specialities, artisan panettone and other products available on the website.
The sales contract is concluded between Origine Calabria and the customer at the time of order confirmation.
Products
Origine Calabria undertakes to present products clearly and accurately, indicating, where available, description, ingredients, allergens, nutritional values, format, origin, producer and storage instructions.
Product images are for illustrative purposes only and may differ slightly from the actual product, for example due to batch, packaging, label, format or producer availability.
Origine Calabria guarantees the integrity and conformity of the products sold, in accordance with the information available and provided by the producers.
Product Availability
Product availability is indicated on the website and may vary depending on stock, seasonality and supplier availability.
If a product ordered is no longer available after order confirmation, Origine Calabria will inform the customer as soon as possible.
In this case, the customer may choose, where possible, between:
- refund of the amount paid for the unavailable product;
- replacement with an equivalent or alternative product;
- waiting for restocking, if expected.
Prices
All prices are indicated in Euro (€) and include VAT, where applicable.
Shipping costs are not included in the product price and are calculated automatically at checkout, based on destination, order weight and available shipping conditions.
Origine Calabria reserves the right to change prices at any time. Any changes will not apply to orders already confirmed.
The customer will pay the price displayed at the time of order confirmation.
Payment Methods
Payment for orders must be made using the methods available on the website at checkout.
Payment methods may include, by way of example:
- credit or debit card;
- PayPal;
- Shopify Payments;
- Apple Pay or Google Pay, if available;
- other payment systems enabled on the website.
Payment data is not managed directly by Origine Calabria, but through secure and authorized payment providers.
Origine Calabria does not offer cash on delivery, unless expressly indicated otherwise on the website.
Orders
An order is considered received when the customer completes the purchase procedure and receives the order confirmation by email.
The customer is responsible for the accuracy of the data entered during the purchase, including shipping address, billing details, email, phone number and any useful delivery information.
Origine Calabria reserves the right to cancel or refuse an order in the event of:
- non-payment;
- incomplete or incorrect data;
- suspected abuse, fraud or improper use of the website;
- sudden unavailability of products;
- obvious error in price, description or product availability.
If a paid order is cancelled, the customer will receive a refund of the amounts due.
Shipping and Delivery
Shipments are made through professional couriers selected according to destination, order weight and logistical needs.
Delivery times are indicative and may vary depending on destination, time of year, product availability, order volume or delays attributable to the courier.
After the parcel has been handed over to the courier, the customer will receive, where available, a tracking code to follow the shipment.
For detailed information on times, costs, couriers, packaging and delivery procedures, please consult the Shipping Times and Order Processing page on the website.
Food Products
For food products, information relating to ingredients, allergens, nutritional values, origin, producer, storage and minimum shelf life is based on the information on the label or provided by the producer.
The customer is always invited to carefully read the product label before consumption, especially in the case of allergies, intolerances or specific dietary requirements.
After delivery, the customer is responsible for the proper storage of the products according to the instructions on the label.
Origine Calabria is not responsible for damage, alterations or deterioration resulting from incorrect storage, improper use or failure to follow the instructions on the product.
Artisan Panettone and Seasonal Products
Some products, such as artisan panettone, seasonal sweets or limited-availability specialities, may be prepared to order or shipped according to the availability of the workshop or producer.
Preparation and shipping times may therefore vary compared to products normally available in stock.
Any specific information will be indicated on the product page or communicated to the customer if necessary.
Right of Withdrawal
The consumer customer may exercise the right of withdrawal in the cases and within the terms provided by the applicable legislation.
However, for certain categories of food products, the right of withdrawal may be excluded or limited, particularly in the case of products that may deteriorate or expire rapidly, sealed products opened after delivery for hygiene or health protection reasons, or products that cannot be safely placed back on sale after delivery.
For further details on the conditions applicable to returns, withdrawals, damaged, defective or non-compliant products, please consult the Returns and Withdrawals page on the website.
Damaged, Defective or Non-Compliant Products
If the customer receives a damaged, defective, non-compliant product or a product different from the one ordered, they are invited to contact Customer Service as soon as possible, following the instructions provided on the Returns and Withdrawals page.
To allow proper verification, the customer may be asked to provide the order number, photographs of the product and packaging, and a brief description of the issue found.
After verification, Origine Calabria may propose, depending on the case, a replacement, refund or other appropriate solution.
Legal Guarantee of Conformity
The legal guarantee of conformity applies to products sold by Origine Calabria within the limits provided by current legislation.
For food products, the guarantee applies taking into account the natural shelf life of the product, storage conditions, minimum shelf life and the instructions on the label.
The guarantee does not cover damage or deterioration resulting from improper use, incorrect storage, incorrect opening or handling of the packaging, failure to follow the producer’s instructions or subjective characteristics not related to an objective defect of the product.
For further details, please consult the Returns and Withdrawals page.
Limitation of Liability
Origine Calabria is not responsible for:
- delays or disruptions attributable to the courier;
- failed delivery caused by incorrect, incomplete or outdated addresses provided by the customer;
- absence of the recipient or failure to collect the parcel;
- storage, redelivery or return costs caused by incorrect data or failure to receive the goods;
- improper use of the products;
- incorrect storage of the products after delivery;
- temporary interruptions of the website due to maintenance, technical updates or causes not directly dependent on Origine Calabria;
- force majeure events or unforeseeable circumstances that prevent or delay the execution of the order.
Privacy
The processing of the customer’s personal data takes place in compliance with the applicable personal data protection legislation.
For further information, please consult the Privacy Policy page on the website.
Communications
Communications relating to orders, payments, shipping, returns or assistance will mainly be sent to the email address provided by the customer at the time of the order.
The customer is responsible for the accuracy and updating of their contact details.
For assistance requests, complaints or information, the customer may use the contact details indicated on the Contact page of the website.
Applicable Law and Jurisdiction
These Terms and Conditions are governed by Italian law.
In the event of a dispute with a consumer customer, the competent court will be that of the consumer’s place of residence or domicile, where provided by applicable legislation.
For professional customers, where permitted by law, the competent court is Cosenza.
Changes to the Terms and Conditions
Origine Calabria reserves the right to modify or update these Terms and Conditions at any time.
Changes will be effective from the moment they are published on the website and will apply to orders placed after publication.
The customer is invited to consult this page periodically.
Contacts
For information, assistance or complaints relating to orders, the customer may consult the Contact page of the website.